Understand the differences between Decisions and
Correct Answers and the best ways to use these features.
- Decisions
- Mark as Decision is designed to help you take control of a conversation in the
comments section of a discussion, document, or blog post. Users can easily Mark as
Decision, or Mark for Action to send it to someone else for review.
- The Final and Official marks for a top-level item (discussion, document, or blog
post) are additional ways to let users know that a decision has been reached and no
further discussion is needed.
- More than one comment or reply per discussion, document, or blog post may be marked as
a Decision, Success, or for Action.
- Note that you may see all, some, or none of these marking options, depending on how
your community manager has configured this feature.
- Correct Answers
- When the Correct Answers feature is enabled, only system administrators, place owners,
and discussion authors can see the Correct Answer option on discussions that have the
"Mark this discussion as a question" check box selected. There can be only one Correct
Answer per discussion.
- This feature is
not limited to a certain type of space or group, but it is most useful in places that
are specifically designed to answer questions quickly, such as a customer support space
or a human resources group.
- Community managers cannot configure the Helpful option. It is always available.