General Place Templates

General Place Templates are useful for general collaboration cases not focused on a specific business function, and can easily be used as the base for custom templates.

Templates are organized according to the kind of workgroup that typically uses them, but you can rename and customize any template. The right template contains more or less the tiles that you need. For example, if you want to set up a place to track items identified for quick follow-up, you could pick the Sales Answer Desk template when creating the place, even if Sales isn't your main goal. This template includes a Featured People tile to identify people you can direct questions to, tracks items marked for Action and recent decisions, and surfaces popular content. For more information about data tiles and the information they're based on, see the Tile Reference.

Note: You may not see events or ideas as feature options in a template if your community does not have these additional modules enabled. In addition, externally-facing communities (those serving customers, partners, and vendors), do not have the Corporate Communications, HR, IT, or R&D, or Sales templates. Internally-facing communities (those serving employees), do not have the Customer Service, Other, or Products templates.

Table 1. Available in Internally-facing Communities
Place Template	Tiles	Features	Default Type	Default Tag(s)
Team Collaboration	Top Participants Key Content and Places Featured Content Recent Decisions Finalized Content	Videos Documents Discussions Ideas Polls Events Blogs Projects Status Updates (in groups only)	Open	—
Best Practices Sharing	Featured Content Popular Content Image Gallery Top Participants Key Dates	Videos Documents Discussions Ideas Polls Events Blogs Projects Status Updates (in groups only)	Open	best practice
Customer 360	Gauge Featured Content Helpful Links Featured People Key Dates	Videos Documents Discussions Ideas Polls Events Blogs Projects Status Updates (in groups only)	Open	—
War Room	Gauge Finalized Content Action Items Top Participants Featured Content	Documents Discussions Projects Status Updates (in groups only)	Open	—

Table 2. Available in Externally-facing Communities
Place Template	Tiles	Features	Default Type	Default Tag(s)
Community Member Group	Key Content and Places Popular Content Top Participants	Videos Documents Discussions Ideas Polls Events Blogs Projects	Open	—
Video Channel	Featured Video (3) Featured Content	Videos Discussions	Open	video
Blog Central	Top Participants Featured Content Popular Content	Blogs	Open	blogs