Troubleshooting

If you're having trouble using Jive for Outlook, try these simple troubleshooting tips.

Outlook can't connect to my Jive site
Try accessing your site to make sure it's running. If it is, try going to Accounts and checking that the URL of your Jive site is correct.
My connection is working, but I can't see email notifications in Jview
Try using Internet Explorer 7, 8, or 9. Earlier versions are not supported.