User Adoption

The User Adoption chart measures the extent of user engagement with the community over time. The CSV download provides two reports.

The User Results CSV lists who has been active, participated or contributed in the community as of the report date. The Chart Results CSV shows how many users have been active, participated, or contributed in the date range you select.

Please note that a “Registered user” is a “User” for purposes of your master agreement with Jive, and all other terms set forth in this chart and help are only to be used for measuring user engagement and activity, and are not to be read in connection with your master agreement."

The following list defines the important terms you see on the User Adoption graph. Categories are subsets of each other. For example, all Contributing Users are automatically Participating, all Participating users are also Active users.

Total Users

All system users who have not been deactivated (formerly called disabled).

Registered Users

All system users who have logged in at least once and accepted the system's terms and conditions..

Active Users

Users who have viewed at least one document, discussion, blog post, status update, poll, video, idea, group overview page, space overview page, or project overview page in the previous 30 days.

Participating Users

Users who have commented on, replied to, liked, rated/voted, edited, or created at least one document, discussion, blog post, status update, poll, video, idea, group, space, or project in the previous 30 days. It also counts any users who have joined a group in the previous 30 days.

Note: The database activity types include CREATE (20), MODIFY (40), RATE OR VOTE (100), LIKE/ACCLAIM (101).

Contributing Users

Users who have created at least one document, discussion, blog post, status update, poll, video, idea, group, space, or project in the previous 30 days. You need to actually create something and not just respond to existing content to be considered a contributing user. For example, you can start a discussion, ask a question, or post a document in order to be considered a contributing user.

Note: The database activity types include CREATE (20).