| Administering the Community / Configuring Content-Related Settings | |
Application-wide discussion settings control useful but performance-intensive features such as read tracking and thread mode. You can also set some aspects of how threads marked as questions should be handled.
Enable Read Tracking to have messages marked as read by the person who has viewed them. You might also want to have them marked as read automatically if you have a lot of traffic and want to ensure that more recent messages get attention from readers.
Use Read Tracking Age Threshold to set the amount of days after which unanswered discussions will be marked as read.
For Thread Mode, select either Flat or Threaded. Flat views display replies chronologically in the order they were received, and there is no indentation between responses. In a threaded view, users can see which reply a person is responding to because replies appear indented beneath the post to indicate embedded replies. This can help users follow conversations because responses remain associated together visually. This is a global setting for all users, but note that individual users can change their Discussion View Style under their General Preferences and that their preference overrides your global setting here.
When replies reach the maximum set in the system property thread.allMessageActions.messageLimit) (the default is 100), replies will appear flat even if you or the user has set them to appear as threaded.
You can enable or disable the Correct Answer feature in your community. With this feature enabled, you can collect stats about Correct Answers in your community, such as the number of Correct Answers on a given day (refer to the separate Community Manager Reports documentation for more information). There can be only one Correct Answer per discussion. The following kinds of users can mark a reply as the Correct Answer on discussions marked as questions.
Note that after a discussion is published, by default there is a 15-minute grace period during which the author can change the discussion into a question. As an administrator, you can change the length of the grace period by editing the value (in minutes) of questions.markAsQuestionTimeWindow under . You may need to add the property at the bottom of the page if it is not in the list. Community administrators and place owners can mark a discussion as a question at any time (but they cannot unmark it as a question, only the author can).
For settings that control how people should be notified when a question has been unanswered for a while, see Configuring Discussions for a Space.