Creating a User Account

Add a new user to the community by creating their user account.

By default, if your community uses LDAP or Active Directory to manage users, new user accounts you create from the Admin Console will go into the local application database (where content is stored). You will be able to edit user account properties for LDAP-managed users if your LDAP provider allows it (by default, it isn't allowed). For more information about using LDAP or Active Directory with Jive, take a look at the LDAP and Active Directory Guide.

To create a new user account:

  1. Navigate to People > Management > Create User.
  2. Enter the user's basic information, including a username, email address, and password. Note that some communities are preconfigured to use a user's email address as their username.
    Note: A username may not contain any of the following characters: , / ? & #
  3. You can choose to send the new user a welcome email. (For more about the template a welcome email is created from, see Editing Email Notification Templates.)
  4. To create this new account and edit its properties now, click Create User. In general, you should edit properties for the user account while you're creating it. That's because the new account doesn't yet have permission to do anything in the community.
  5. To create this account and move on to creating another (without editing account properties), click the Create & Create Another User button.