Connecting to Box External File Storage

You can enable and disable the ability to store uploaded files in Box through the Jive Add-Ons interface.

Fastpath: Add-ons > Storage Providers

Note: There is no way to disconnect Jive from Box after the two have been integrated, so make sure you start with the correct account.

You can use the Add-Ons settings to connect to Box, to set Box as the default storage provider for uploaded files, and to decide which users can set up places to be connected to a Box folder. Each place you connect to Box will store uploaded files in a separate folder inside that account. These files can be updated on either the Jive side or the Box side, and social interactions such as comments on added files will be visible on both sides.

Note: Only uploaded files will be stored in the external storage provider. Images and attachments will continue to use whatever binary storage location you're already using for your community.

To make the initial connection, you'll need an account with Box.com that has enough storage to handle the files Jive users will post in the places you connect to Box. You'll want to provision a dedicated Box account called the Box Integration User specifically for this integration. This account should be an enterprise account with the co-admin role. The instructions for setting up this user and your Box environment can be found here.

Note: The Box Integration User exists only for the integration, and should never be used for any other actions. It should never be logged in for any reason as either a Box user or a Jive user.

To set up the connection on the Jive side, use these settings:

Click your avatar in the top right and select Add-ons.
Connect to a Box account: find Box on the Add-Ons tab, click the gear icon, and select Settings. (You should already have Box installed, so you will find it on the Installed tab, but if you don't, click Available to show uninstalled add-ons.) Then click Configure. You'll be prompted to provide the account credentials for the Jive Integration User. This user needs to be pre-created using the instructions in Setting up the Box Integration User. Provide your credentials and click Grant access to Box. Then click Save and Activate.
Go to the Storage Management tab and click Add Integration.
Select Jive+Box as the Provider Type. In the Display Name field, type the name you want community users to see displayed when you are selecting a storage provider for the group. Then click Add.
If you want all your community users to be able to create groups that use this Box connection for storage, select the Enabled check box.
If you want only some of your users to be to be able to create places that use this storage instance, clear the Enabled check box and start typing the name of a Jive permission group in the Permissions Override field. These groups will be granted permission to create groups linked to this storage instance.
User Mapping Options determine how the storage connection will connect Box users with Jive users. You should always use the default setting, which is email address.