Enabling Social Media Sharing

You can enable or disable the ability of community users to share community content to a variety of social media channels, such as Facebook, Twitter, and Gmail. By default, this feature is disabled. For security reasons, we recommend not enabling this feature in internally-facing communities (typically those that involve only employees or other internal audiences).

When you enable this feature, users will be able to share documents, discussions, and blog posts on a variety of social channels. Users can even share community places if a place owner has enabled the Social Sharing widget in the place. You have the option of enabling some channels and not others.

In addition, you have the option of tracking your community's sharing stats via AddThis.

  1. In the Admin Console, go to System > Settings > Social Media Settings and Enable social sharing.
  2. You can enable or disable click tracking; this is optional. If you enable this, AddThis will collect your community's sharing stats. You'll also need to specify your AddThis profile ID. (If not, leave the profile ID field blank).
  3. In the Toolbox HTML field, select how you want your sharing buttons to be displayed for users in your community (vertical, horizontal, and so on) as well as which channels to feature (Facebook, Twitter, and so on). For specific code illustrations, refer to the documentation from AddThis.
  4. Click Save Settings when you're finished.