Enabling User Name Reminders

You can configure Jive to send out reminders for users who forget their user names. If a user forgets their user name, you can add an I forgot my user name prompt to the login screen. This prompt directs the user to a place where they can generate an automatic email to the address they used when they registered their account.

Fastpath: Admin Console: People > Settings > Forgot Username

To allow users to request their user name, select Enabled - Users are allowed to request their user names be sent by email and click Save Settings.

Note: You can edit the Forgot Username message template in System > Settings > Message Templates. Edit this template to customize the email that is automatically sent to users who forget their user name and request it. For more on message templates, see Editing Email Notification Templates.