Selecting a Search Service

A Jive On-Premise installation uses On-Premise Search service by default, and the Hosted installation uses the Cloud Search service by default. But you can change these defaults if necessary.

Hosted Deployment

When you elect to use Jive in a Hosted environment, by default, you use the Jive Cloud Search service with all its benefits. If you want your Hosted instance of Jive to use an On-Premise Search service, you need to contact Jive Support and Jive Hosting by filing a support ticket making this special request.

On-Premise Deployment

Your On-Premise installation of Jive can use an On-Premise Search service once you install Search service on its own node. With an On-Premise installation of Jive, you can switch between Cloud or On-Premise Search services, but when you change the Search service, you must initiate a content index rebuild. For more on this, see the Index tasks in Configuring Content Search.

To use Cloud Search with an On-Premise implementation of Jive:
1. File a ticket with Jive requesting access, so that the IP address is whitelisted in your instance. Every IP address connecting to Jive search needs to be granted access.
2. From Admin Console: System > Settings > Search, go to Search Service Configuration and select Cloud Search Service.
3. Select the endpoint that makes sense for your location. To learn more about the data centers and their locations, be sure to read About Cloud Search.
To use On-Premise Search with an On-Premise implementation of Jive:
1. Install the On-Premise Search Service. For more on this, see Jive Installation Documentation.
2. From Admin Console: System > Settings > Search, go to Search Service Configuration and select On-Premise Search Service.
3. Enter the host and port for the service you installed.