Client Installation

You can allow users to install the client program themselves from the Tools menu in the community, or you can use the MSI to push it to their desktops.

You can allow end users to install the client program manually from the Tools page in Jive or directly from YourCommunityURL/artifact/download/outlook.exe. You can also push the client to user desktops in either enabled or disabled mode. Download the MSI from YourCommunityURL/artifact/download/outlook.msi. (In earlier versions, the exe and MSI were found at YourCommunityURL/office/download/ instead of YourCommunityURL/artifact/download/.)

Note: If you're pushing the client to desktops using the MSI installer, make sure you ensure the client meets the minimum system requirements. The MSI installer will not verify the requirements.

To enable/disable the Tools page (where the user will download the client) go to System > Settings > Extended APIs > Desktop Applications. Then select or clear the Is Download Enabled check box for Jive for Office. This setting is enabled by default.
To install the client separately for all the users on one machine, use the argument INSTALLFORALLUSERS=1 when running the MSI. Setting INSTALLFORALLUSERS=0 installs the program for only the current user. INSTALLFORALLUSERS=2 creates a single installation on the client computer in Program Files, to be used by all users who use the computer.
To install the client silently on multiple machines, use the /q argument.
To install the client in disabled mode, so users must enable it using the toolbar button, use the argument DISABLEATSTARTUP=1 when running the MSI.

Resetting the Binaries

If you need to work with Support to troubleshoot problems with updating your client version, you can use the manual update and Reset Binaries settings to make sure you have the correct version of the client binaries on your server.

Note: Don’t use these settings without a recommendation from Support.

To get to these settings:

In the admin console, click System > Settings > Jive for Outlook > Client Binaries.