No Jive-side configuration is required to use the apps, unless you can't or don't want
to use your Jive installation's SSO setup to authenticate Mobile users.
Fastpath: Admin Console: Mobile
In general, if you have licensed Jive Mobile, you don't need to do anything to let your users
download the Mobile app from the App Store and get started. By default, the Mobile app will
use whatever authentication method you've set up for your Jive site, and you can use the
default settings for push notifications. Here are some situations where you might want to do
further configuration:
- You have an SSO configuration for your Jive site that you can't or don't want to use
with Mobile. For example, if your sign-in page for SSO is on a VPN (and not accessible to
mobile devices), or SSO timeout policy is mobile-unfriendly, you should read the section
on Authenticating with Mobile Apps and consider your options.
- You want to distribute a customized or wrapped version of the app.
Enabling and Disabling App Connections
You can enable and disable access from the current generation of native apps with Mobile 3, and you can also decide whether you want users who try to access Jive through their mobile device's browser to be automatically redirected to the app.
Note: Previous versions of the Jive native apps, which were compatible with Jive 6.x, are not supported for Jive versions after Jive 7, and people with these apps installed will need to uninstall them and install the current Jive for iOS or Jive for Android app
To control access to your community using the Jive native apps:
- To disable or grant access from users via the mobile app, clear or select Allow access from standard Jive Mobile apps (versions 3.0+) published by Jive. Note that users will still be able to use your community from a mobile device using the responsive web interface.
- To make sure users are prompted to use the native app instead of the browser when they try to log in from the browser on a mobile device that supports it, select Prompt web users on compatible mobile devices to launch the native Jive Mobile app. Users who haven't yet downloaded the app will be prompted to install it.