Troubleshooting OAuth Errors

If you see an OAuth error when you try to connect using the Jive for iOS or Jive for Android app, the most likely cause is that the correct add-on is not installed.

Jive for iOS and Jive for Android rely on mobile add-ons that are added to your site via the Jive Add-ons Registry. Cloud and Hosted sites should have these add-ons installed by default. However, in rare cases, a site may require the add-ons to be installed. If you see the "Unable to initiate OAuth login" error when trying to connect from a mobile app, this is the likely cause.

Use the following steps to ensure your site can connect to the Add-ons Registry and then install the add-on(s) you need:

In the admin console, click Add-Ons > Add-on Services Settings and verify that Connections to Add-on Services is set to Allow. (If you don't have system admin privileges, you'll need Support to access this setting.)
Click your avatar in the top right of your site and select Add-ons.
From the Add-Ons tab, select All Add-ons > Available
Select the Jive for Android or Jive for iOS add-on, and click Install.