Diagnosing Connection Problems

You can use The Diagnostic or Settings pages in the Admin Console to look at or diagnose connections.

Fastpath: Admin Console: System > Settings > Jive for SharePoint > Settings

Fastpath: Admin Console: System > Settings > Jive for SharePoint > Diagnostics

You can see the status of your connection in the main Settings dialog: healthy connections show a green check mark. If you need to investigate connection problems further, go to the Diagnostics tag and try the following:

If you have a problem seeing SharePoint search results in Jive, click Search engines administration on the Diagnostics tab to test the OpenSearch engine that's defined for your SharePoint connection. This engine was created automatically when you set up the SharePoint connection.
If you're having trouble with accessing linked documents in SharePoint, use Diagnose Places to check for any information that may have been deleted on the Jive side. The diagnostics will identify any deletions so you can restore them or delete them on the SharePoint side.
If you're seeing problems with the SharePoint web parts communicating with Jive, you can test your SharePoint-to-Jive connection using Diagnose SharePoint-to-Jive connection issues.