Understanding add-on alerts

Add-on's alerts are typically triggered when Jive is having trouble communicating with the third-party add-on service. Some of the possible reasons are described in this topic.

Registry failure

This alert can occur immediately after you first register Jive with the third-party service if the external service is down or the certificate is failing. It could also occur if you recently changed your jiveURL. You can try to re-register the service. If that doesn't resolve the alert, make sure the certificate and the jiveURL are correct.

Configuration failure

This alert can occur if your configuration information is incorrect. If you recently created or edited your configuration settings, verify that they are correct. A network-level communication problem could also cause this alert.

Service call failure

This alert can occur when Jive cannot reach the third-party service because the network is down, or because of some other communication issue. Jive tries to sync with the third-party service for seven days; after that, it stops trying and displays this alert. To resolve it, try fixing the underlying issue (typically a communication or configuration issue) and re-enable synchronization with the service.