The Ask (place) widget allows users to
quickly ask a question in a specific space or group in your community, or the entire
community. After the user types a question into the Ask widget, the search function displays
possible answers based on matching keywords. If the user doesn't see the correct answer in
the results list, they can create a question right from the widget. This can be especially
helpful in places designed to support customers or employees.
To add an Ask (place) widget to the Home page of your community:
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In the user interface, click on your avatar in the upper right corner and
select Overview Page to open the Home page for editing.
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From the widgets list, select .
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Drag the widget down into your layout area and drop it where you want it.
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Click the small triangle in the upper right corner of the widget and select
Edit this widget.
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In Custom title, enter the title for the widget.
You can use the default title (Ask (place)) or create your own, for example,
Ask Us a Question.
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In Submit button text, enter the text to be displayed on
the Ask button.
You can use the default text or create your own, for example, Submit Your
Question.
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In Search From, select a place you want to perform the
initial search.
You can search in the current place, a single place that you specify, or all
public places in the community (the root space).
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In Number of Results, enter the number of results to
return in the search.
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In Display Results, select which search results must be
displayed. You can select one, some, or all of these options:
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In Post Questions to, select the place to which you want
questions posted.
The place can be different from the place where the Ask widget is located. For
example, you could put the Ask widget in an Employee Questions group, but post
the questions to the Employee Q&A group.
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Click Save Properties.
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When you're finished making changes to your place's layout, click
Publish Layout.