Page layout in Salesforce controls the look and feel of Cases along with visual-force pages, related lists, buttons, fields and other components that can be displayed to the User. A customized Case page layout that includes the required components is included in the Salesforce Question-to-Case package. The page layout can be assigned to specific Profiles. Components from the page layout can be incorporated into an existing page layout.
To assign the custom Question-to-Case page layout:
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Go to .
The Case Page Layout page is displayed.
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Click Edit Assignment.
The Edit Page Layout Assignment page is displayed.
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From the Page Layout To Use list, select Jive
Community Support Layout and select the profile to which you
want to assign the layout.
