The Salesforce Question-to-Case Connector works with the latest version of the Jive Cloud
release. You will need a Salesforce organization.
To install and configure the connector:
- Jive-x or Jive-n Cloud
- Community manager rights to your Jive Community
- A Salesforce org account to be used as a new service user, with permission to set up a
Connected App
To use the connector:
- Jive-x or Jive-n cloud
- A user account for your Jive community (with access to the Jive places that the
community manager specified when configuring the Salesforce Connector)