Replying to Jive from Salesforce

This procedure describes how to reply to questions in Jive from Salesforce.

1. In Salesforce org, go to the case corresposning to the Jive discussion.
   
2. Click Reply under the Community Messages section.
   The Post to Jive page is displayed.

   Type in your reply in the Postback Comment.

   Optionally, select the Mark as Correct Answer option and attach a file to the reply.

   

3. Click Post.
   The comment appears as a reply in the Jive discussion.