Configuring Community Manager Reports

You need identify the Analytics database so Community Manager Reports can use it to collect data. Complete the database form in the Admin Console by providing the Analytics database that you want to use.

Community Manager Reports and Impact Metrics data for content begins accumulating when you configure and enable the Analytics database. You cannot capture Impact Metrics data from before this happens unless you use Cloud Analytics instead of the Analytics database.

To configure the database:

1. Select the preset database driver and use the information prefilled into the Database URL and JDBC Driver Class fields. Make sure you change [host-name] and [database-name] to their actual values.
2. Enter the database user name and password so Jive can establish a connection to the database. As with the core database user, the Analytics database user should be able to create and modify schemas, and they have permission to select, insert, update, and delete queries.
3. Use the defaults for Minimum Database Connections, Maximum Database Connections, and Connection Timeout fields. You can adjust these fields to fit your community's specific needs later, if necessary.
4. Click Test Connection to see if Jive can make the connection to the database.
5. Click Save.

Click Enabled to begin accumulating data from Jive in the Analytics database.

Once the Analytics database is configured and enabled, you need to enable all Analytics events.

• Select all events in the list.
• Click Save.