You can diagnose and fix common problems with add-ons by looking at our
troubleshooting tips.
Why Can't I Uninstall this Add-on?
Certain Add-ons cannot be uninstalled because they're distributed as part of Jive. These
add-ons don't have the Uninstall option when you click the gear icon.
There are no add-ons in All Add-ons > Available
The Add-ons registry may have been disabled, so check the Jive property
jive.appsmarket.registry.enabled. The Add-ons registry is disabled
by default on hosted and on-premise instances, so you may need to set this system property
to "true". If you don't have access to Admin Console: .
I can no longer configure tiles and they are not updating
The integration
service may be down or unreachable. If it seems that everything is up and running you may need
to reconnect. From the gear menu, select "Reconnect to Service" to generate a "register" call,
similar to that which was performed when the add-on was first installed.
My add-on is gone! Can I get it back?
There are only two ways add-ons are
uninstalled when it's not done by your own Community Admin. First, if we need to ban the
add-on in the Add-ons registry. An add-on might be banned because it violates Jive policies,
or because it references a cloud service that is no longer available. Second, add-ons
delivered by a plugin may be discontinued. This may be due to licensing or Jive edition
changes, or because the plugin was uninstalled.
When trying to configure a tile, the dialog hangs with a "Loading..." message
The lightweight User Interface provided by add-ons for configuring tiles is almost always served on the
integration server. Ensure this server is up and running, can be reached by Jive, and has an
SSL certificate that Jive will accept. If the related add-on provides a health check URL, you
can "Run Service Diagnostics" from the add-on management page.