Add-on alerts are typically triggered when Jive is having trouble communicating with
the third-party add-on service. Some possible reasons include the following.
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Some possible reasons include:
- Registry failure
- This alert can occur immediately after you first register Jive with the third-party
service, if the external service is down or the certificate is failing. It could also
occur if you recently changed your jiveURL. Try clicking the gear icon to re-register
the service. If that doesn't resolve the alert, make sure the certificate and the
jiveURL are correct.
- Configuration failure
- This alert can occur if your configuration information is incorrect. If you recently
created or edited your configuration settings, verify that they are correct. This alert
could also be caused by a network-level communication problem.
- Service call failure
- This alert can occur when Jive cannot reach the third-party service because the
network is down, or because of some other communication issue. Jive will try to sync
with the third-party service for seven days: after that, it will stop trying and surface
this alert. To resolve it, try fixing the underlying issue (typically a communication or
configuration issue) and re-enable synchronization with the service.