Connect to Your Community

Follow these steps to visit your community for the first time from your mobile device.

To Connect with an iPhone or Android Native App:

Be sure you are using one of the supported mobile devices listed in System Requirements for Mobile.
Go to the app store on your mobile device and search for "Jive Software" .
Install the app on your device.
Launch the app.
Enter the URL of your community.
Depending on how your community administrator has set up mobile access to your community, you may or may not need a registration code to access your site. If you need one, skip to the instructions below.
If you don't need a registration code, you will see your community login page after entering your community's URL. Enter your username and password and tap Log in. Remember to uncheck Remember Me if you are using a shared mobile device or just don't want your credentials stored.
If you want to register another mobile device, just repeat these steps on the new device.

To Connect from a Mobile Web Browser:

Be sure you are using one of the supported mobile devices listed in System Requirements for Mobile.
From your mobile device's built-in browser, go to the URL of your community. Depending on how your community administrator has set up mobile access to your community, you may or may not need a registration code to access your site. If you need one, skip to the instructions below.
If you don't need a registration code, you will see your community login page. Enter your username and password and tap Log in. Remember to uncheck Remember Me if you are using a shared mobile device or just don't want your credentials stored.
If you want to register another mobile device, just repeat these steps on the new device.

To Get a Registration Code:

From your primary computer (not your mobile), go to your community and click on your name in the upper right corner and select Preferences > Mobile. Enter a name for your mobile, i.e., Joey's Phone, (alternatively, you can point your mobile at the QR code on the screen if you have QR recognition software) and then click Get Activation Code. You'll then be prompted to point your mobile's built-in browser to an activation URL. From there, enter the activation code and follow the prompts to complete your mobile's registration. Then, from your mobile's built-in browser, enter the URL of your community.

CAUTION:

If you cannot connect to your community from your mobile device, be sure your mobile's browser does not have Private Browsing enabled. On most devices, you can disable Private Browsing in the browser's Settings.

Enabling Push Notifications in the Native Apps

iOS: If you enable notifications, you'll get a notification for each new item in your Inbox. To adjust how your notifications are sent, from the main screen of your device (not from within the app), go to Settings > Notifications > Jive.
Android: By default, you'll get a notification from the Jive app any time a new item appears in your Inbox. An app icon will appear in the notification area at the top of the screen. Swipe the icon to get a preview of what's new in your Inbox.
To adjust push notification behavior, launch the app, open the app menu, and then choose Settings. From there you can modify your notification preferences under the Notifications section.

Note: When you connect with mobile, you're using the Internet to connect to your community remotely. This means that your mobile experience can be influenced by the reliability of the mobile device's network connectivity, which can vary depending on many environmental factors.