Configuring banning

The banning feature allows you to prevent users from accessing the community.

Fastpath: Admin Console: People > Settings > Ban Settings

You can block a person's access to Jive. For example, if someone becomes abusive in their messages (or moderating their content is too time-consuming), you might want to ensure that they can't log in anymore. You can ban them through their login credentials or their IP address. Alternatively, you can prohibit specific actions of a user; for more information, see Managing interceptors.

Note: If you use SAML or Kerberos SSO, you can't use the Disable Login setting to ban federated users. To ban federated users, you need to remove their access on the IdP. Alternately, you can turn off the Enable disabled user account on login setting in your SSO settings before disabling these users.

Ban settings

Use the Ban Settings tab to set general properties for the ban feature. You can enable or disable the feature. Disabling the feature disables all bans that you currently have in effect.

You can arrange to send emails to people that you ban. The message is based on a template you can edit; for more information, see Editing email notification templates.

To enable user banning:

  1. In the Admin Console, go to People > Settings > Ban settings.
  2. Next to Ban Users, select Enabled to enable banning.
  3. Next to Notify Banned Users, select Yes to send emails with the reason for a ban to the bent users.
  4. Click Save Settings.

Ban a user account

Through the Ban User Account tab, you can ban someone by specifying their username. You can also set the duration of a ban. And you can leave a record for other administrators by adding a comment, such as a note about the reason you banned the user.

For each person you ban, you set a ban level that determines whether you're banning them from logging in or merely posting content. If the ban level is set to Disable Login, the banned user is immediately logged out from Jive and won't be able to log back in until the ban is lifted.

Ban an IP address or a range of IP addresses

If you have IP address tracking turned on, you can ban an IP address or a range of addresses. First, enable IP address tracking by setting the system property skin.default.trackIP to true. (For more information on system properties, see Fine-tuning with system properties.) Then enter the IP address you want to ban. To ban a range of addresses, use a wildcard *, for example, 111.111.1.*.