Content search

Here you can find how the Jive Cloud Search service searches for content.

When searching for content, Jive searches in content items available for users as follows:

  • Subject: Title field of content items
  • Body: Content of content items
  • Tags: Tags added to content items

The results are then ordered by the relevancy score the items gain when users search for a specific search phrase.

Search relevancy

The relevancy rank is calculated as follows:
Rank = (SimilarityScore + ProximityScore) * OutcomeType * ObjectType * Recency * SocialScore

These parameters are explained in detail in Search relevancy.

Searchable content types

The system searches for the search phrase in all of these content types:
  • Direct message
  • Poll
  • Blog post
  • Idea
  • Announcement
  • Document
  • Question
  • Discussion
  • File
  • Photo
  • Status update
  • Task
  • Event
  • Video
  • External activity
  • Comments on content

Users can limit the results to a specific content type by using filters.

Synonyms

You can define common synonyms for terms that are relevant for your particular system. For example, "docs" and "documentation" may be equal when searching. For more information, see Configuring search synonyms for content items.

You can define common synonyms for user names and terms that are relevant for your particular system. For example, "docs" and "documentation" may be equal when searching. For more information, see Configuring search synonyms for content items.