Managing deployment license

The license you received when you purchased Jive enables the features included in your purchase, keeping your community running and available to your users. The terms of the license are based on your community's allowed usage (number of page views or users, for example), the duration of your license, and the modules your license supports.

You can view your license type, version, capacity, current usage (how many users you're currently supporting), and license creation and expiration dates in the Admin Console.

Fastpath: Admin Console: System > Management > License Information
On the Overview tab you can find:
  • Basic license information, such as your license ID and the number of members in your server cluster.
  • A list of the application components you're licensed to use, along with details about when their licenses are due to expire and how much of your quota for each you've used. You can click a component's title to view more information about it, including its usage.
  • Important messages about lapses in compliance with license terms.

Resolving license-related issues

Licenses expiration reminders and warnings for the core application and modules occur by default as follows:

30-day friendly reminder
30 days before the license expiration date, a notification is sent to the email inbox of all system administrators.
Expiration notice
After the license has expired, Jive displays a notice for all system administrators in the Admin Console as well as the community warning that the license has expired (end users cannot see this notice). In addition, a notification is sent to the email inbox of all system administrators.
Shutdown warning
30 days after the license expiration date, Jive displays a red banner for all system administrators and root space administrators in the Admin Console and the community warning that the site will be shut down in 15 days due to the expired license (end users cannot see this notice). In addition, a notification is sent to the email inbox of all system administrators and root space administrators.
Note: The Jive core application and any modules that you have purchased and added on have different licensing time frames. You receive a number of notifications that the license has expired before the core application or module is disabled. In the case of a module, only the module is disabled, not the core application.

Your community might be partially disabled for the following reasons (after repeated attempts to warn you):

  • Your subscription has expired.
  • Your community's usage has exceeded what your license allows. The Jive application warns you when the usage level allowed by your license is being exceeded. In extreme cases, the community can be partially disabled by Jive Software. This disabling causes the community to be inaccessible to all users but administrators, who are still able to resolve the licensing issue.
  • Jive Software remotely locked the community.