Configuring Recommender Service

The Jive Genius functionality was introduced in Jive 5.0 and is a core feature of the platform. You can enable or disable the Recommender Service. But you cannot choose to send specific types of activities and not others. Disabling the Recommender Service may be useful for communities with extreme security concerns, such as government entities, that do not want even encrypted behavioral information sent to and analyzed by Jive Software's Recommender Service. For more information about security, see Recommender Service security and privacy.

By default, this service is enabled.

Prerequisites

The Jive Genius Recommender depends on a successful connection to the Jive-hosted Recommender service that's established during installation. For more information about prerequisites and best practices for connecting, see Preparing to connect to Jive Hosted services.

Disabling the Recommender Service

If you disable the Recommender Service, your users are not able to see the Recommended for You widget, the Jive Genius Browse recommendations, or their Trending and Popular content results on the Activity tab of their profile. They will still be able to see the Trending People and Trending Content widgets, but the results displayed there will be based on a basic popularity algorithm (stored locally) that measures activity over the last seven days. Trending People and Trending Content will not poll or update without a manual browser refresh.

To disable the Jive Genius Recommender Service:

1. In the Admin Console, go to System > Settings > Activity Engine.
2. Under Enable Recommender service, select Disabled.

Enabling the Recommender Service

To enable the Jive Genius Recommender Service:

1. In the Admin Console, go to System > Settings > Activity Engine.
2. Under Enable Recommender service, select Enabled.

For all new users, the Recommended for You widget displays a short notice explaining that Jive Genius is working on creating their recommendations. If you are upgrading from a previous version, the Recommender engine processes all existing connections, follows, and other activities of users. This allows it to capture previous activity (default is 30 days before the upgrade), which it then uses to make recommendations.