Managing Impact Metrics

You can see Impact Metrics for documents and blog posts by default. Cloud customers or grandfathered Hosted and On-Prem customers may have Cloud Analytics enabled and also see impact metrics for discussions and videos.

Jive On-Premise and Jive Hosted installations use the Analytics database by default, but you need to configure and enable the database to use it. If you want to use Cloud Analytics and expose more Impact Metrics features, you can create a support case at Support.

Available features with Cloud Analytics enabled

  • Top departments and department filtering
  • Email tracking counts
  • Top referrers list
  • Subscribers toggle
  • Impact Metrics for discussions and videos
  • Real time results
    Note: You can avoid the 15-minute delay and get Impact Metrics on content created prior to it being enabled when you use Cloud Analytics service instead of the Analytics database.
Note: Viewers in Impact Metrics are shown based on the document selected and not based on date range. Hence, list of Viewers in Impact Metrics does not change even when date range filter is changed.