Troubleshooting email

Appended email content being included

You may notice that Jive includes content appended to your emails, such as confidentiality notices or signatures. You can set Jive to ignore this content by adding five hyphens or underscores ("-----" or "_____") to the beginning of the appended content template in your email application. Jive excludes anything following five hyphens or underscores.

Automated reply emails causing stream pollution

If a user sets up an automated reply, such as an Out of the Office response, in their email client, your community may experience a wave of email content generated by these automated replies.

We strongly recommend using a Bounce Email Address. You can set this in the Admin Console at System > Settings > Email Server. Automatic email replies are sent to the Bounce Email Address. For more information, see Configuring outgoing (SMTP) email.

Email digests

By default, email digests are sent at 9:00 AM PST on Thursdays. Users can select in their Preferences to receive emails daily, semi-weekly, weekly, or never; the default is weekly. Users receive the digest email at the configured time in their timezone. If a user has not explicitly set timezone in their Preferences, the application server's timezone is used.

Out of Memory Errors can occur when the email manager has an unlimited in-memory queue of email messages. Under normal conditions, the application does not generate enough emails fast enough to encounter this situation. However, in large communities, email can be generated so quickly that creating a digest of all of them can overwhelm the application's email manager. The ideal solution is to make the email manager's queue persistent so that it can handle any number of messages without storing them all in memory. To avoid this problem, you can adjust the jive.digest.batchSize system property to include a smaller number of email messages.

Users are not getting stream notifications via email