Content search

Here you can find how the Jive Cloud Search service searches for content.

When searching for content, Jive searches in content items available for users as follows:

  • subject: Title field of Jive objects, such as place or doc title.
  • body: Content of objects, such as blog post text.
  • tag: Tags added to objects.

By default, Cloud Search uses AND search on content, meaning that items with at least one search term will be present in the results. Users may specify search operators directly if necessary; for more information, see Search rules in the Cloud User Help.

The results are then ordered by the relevancy score the items gain when users search for a specific search phrase. Stop words are excluded before search queries are processed.

Search relevancy

The relevancy rank is calculated as follows:
Rank = (SimilarityScore + ProximityScore) * OutcomeType * ObjectType * Recency

These parameters are explained in detail in Search relevancy in content and place search.

Searchable content types

The system searches for the search phrase in all of these content types:
  • Direct message
  • Poll
  • Blog post
  • Idea
  • Announcement
  • Document
  • Question
  • Discussion
  • File
  • Photo
  • Status update
  • Task
  • Event
  • Video
  • External activity
  • Comments on content

Users can limit the results to a specific content type by using filters.

Synonyms

You can define common synonyms for terms that are relevant for your particular system. For example, docs and documentation may be equal when searching. The searched word must match exactly the one from the synonyms list. So, if a user will add a wildcard (*) at the end of the word, the search will not include synonyms for this word (unless you add word ending with a wildcard to the synonyms list).

Note that the synonyms do not affect the suggestions but only search results.

For more information, see Configuring search synonyms for content items.