People and place search

@Mentions

When you start to @mention someone or something, Jive searched similarly to the Spotlight search. The search algorithm takes what you've typed in so far and adds a wildcard (*) to it. This means that no stemming is done with this search.

The main difference from the Spotlight search is that @mentioning only searches the title of content or place and username, name, and email of a user.

For @mentions, search synonyms work only on exact words (not suffixed with a wildcard *). For example, let's see how it works for a mention query that looks like this: Alice_Ford OR (Alice AND Ford*). In this case, synonyms will be used for Alice only unless Ford* has been added to the synonyms list.

For more information about using @ mentions, see Search overview in the Cloud User Help.

User search

You can search for users both from the user interface and from the Admin Console.

When searching for users, the system uses the phrases and searches for them in each of the profile fields that user performing the search has access to (according to the user settings). However, you can't search for a user according to a specific profile field.

The user search uses the AND operator by default – that means that the results with all searched terms present will be listed first. Additionally, the boolean operators that users can specify directly work differently on some fields; for more information, see Search rules in the Cloud User Help.

You can define common synonyms for user names that are relevant to your particular system. For example, Robert may be equal to Rob and Bob. For more information, see Configuring search synonyms for user names.

Places search

When searching for places, the system searches the title, the description, and the tags.

By default, Cloud Search uses AND search on places, meaning that items with all search terms will be listed first in the results. Users may specify search operators directly if necessary; for more information, see Search rules in the Cloud User Help.

The search algorithm is similar to content search: a field that contains 5 words, one of which is a match, receives a higher score than a field that contains 25 words, one of which is a match. To make a place easier to search, you can use the search term in the title, description, and tag fields as many times as possible, with as few other words as possible.