Enabling user name reminders

You can configure Jive to send out reminders for users who forget their user names: a user can click I forgot my user name prompt to the login screen and receive instructions for restoring it.

Clicking the I forgot my user name prompt directs the user to a place where they can generate an automatic email to the address they used when they registered their account.

Fastpath: Admin Console: People > Settings > Forgot Username
Note: The Forgot Username message template is automatically sent to users who forget their user name and request it. You can edit this template to customize the email message. For more information, see Editing email notification templates.

To enable user name reminders:

  1. In the Admin Console, go to People > Settings > Forgot Username.
  2. To let users restore their emails, select Enabled.
  3. Click Save Settings.