Viewing user licenses

You can check the overall number of user licenses on the reports page and use the CSV download to check which user accounts are counted towards licenses.

Fastpath:
  • Admin Console > Reports > License Usage
  • Advanced Admin Console > System > Management > License Usage

How licenses are counted

License metering is the point of reference for measuring and billing for registered users in the Jive platform. Registered users are measured by the count of users who have logged in at least once.

  • Licenses are counted only for registered visible active user accounts with at least one login.
  • Deactivated users are not included in the licensing count.
  • External contributors are not included in the licensing count.
  • System service accounts are not included in the licensing count.

For more information on the account types, see User account characteristics and groups.

Downloading report CSV

The License Usage report is available in the Admin Console.

Only community managers with the Manage System, Manage community, or Full access permission can view and access the report.

The license count is available immediately on the License Usage page but the report CSV with extended data is generated by request. The generated file is available until you (or another administrator) regenerate it. Thus, even if the report is available for download we recommend to regenerate the report to get the latest data.

To check the number of used licenses:

  1. Go to the report page:
    • Admin Console > Reports > License Usage
    • Advanced Admin Console > System > Management > License Usage

The license count is immediately available in Current License Usage.

Note: Even if the report is available for download we recommend to regenerate the report to get the latest data.

To download a license usage report in the CSV format:

  1. On the License Usage page, select which fields you want to include in the report:
    Include additional profile fields check box Report content
    Cleared Only the fields pertinent to license counting.
    Selected The full list of profile fields.
  2. Click Re-generate CSV Report wait for the report file to be generated.

    Depending on the size of your community and the report contents, this may take up from several seconds to several minutes. Once the report is ready, the Download Last CSV Report button appears on the page. Note that this button is unavailable while the report is generated even if another administrator started the regeneration process.

  3. Click Download Last CSV Report and save the generated file to your machine.

The report in the CSV format is downloaded to your machine.

Report contents

Reports are downloaded in CSV format. Each report includes details that allow you to determine which user accounts have active licenses and who owns these accounts. With this report, you can check, for example, if a particular user has an active license.

This report includes the profile fields which are defined for your community. Depending on the selection, you can download:

  • Basic report that includes only the fields pertinent to license counting when the Include additional profile fields check box cleared.
  • Extended report that includes the full list of the profile fields including the custom fields when the Include additional profile fields check box selected.

All date and time references are provided in the server time zone. For more information about account types and statuses, see User account characteristics and groups and User account statuses.

Report fields

The following table lists the fields that can be included in the report. If your community has custom account fields configured they are listed after the main list.

Field Description Example Basic Extended
License Use License usage by this user account. Possible values are YES and NO. YES ✓ ✓
User ID User account ID. 2004 ✓ ✓
Username Username of the user. a.bollen@community.com ✓ ✓
Account Enabled Indicates if the user account is activated (enabled) or deactivated. Possible values are YES and NO. YES ✓ ✓
Account Type User account type. For more information, see User account characteristics and groups. REGULAR ✓ ✓
Name User full name. Anne Bollen ✓ ✓
First Name User first name. Anne ✓ ✓
Last Name User last name. Bollen ✓ ✓
Email The main email of the user. a.bollen@community.com ✓ ✓
Last Logged In Human readable date and time of the last user login, in the MM/DD/YYYY HH:MM format. If this field is empty the user never logged in to the community. 8/28/2019 19:08 ✓ ✓
Member Since Human readable date and time when the user account was created, in the MM/DD/YYYY HH:MM format. 6/16/2019 08:03 ✓ ✓
Federated Indicates if the user account is federated or non-federated. Possible values are YES and No. NO ✓ ✓
Visible User account visibility on the front-end UI. Possible values are YES and No. For more information, see User account characteristics and groups. YES ✓ ✓
Status User account status. For more information, see User account statuses. registered ✓ ✓
Modification Date Human readable date and time when the user account information has been updated, in the MM/DD/YYYY HH:MM format. 12/1/2020 20:03 ✓ ✓
Initial Login Date The date and time when the user logged in for the first time, in the MM/DD/YYYY HH:MM format. 8/1/2020 12:34 ✓ ✓
Last Profile Update Human readable date and time when the user account was last modified, in the DD/MM/YYYY HH:MM format. 4/24/2020 12:54 ✓ ✓
Avatar Indicates if the user account has one or more avatar images added. Possible values are YES and No. YES   ✓
Profile Image Indicates if the user account has one or more profile images added. Possible values are YES and No. YES   ✓
Title Job title of the user. Manager   ✓
Department Department of the user. Marketing   ✓
Mobile Mobile phone number of the user. +1-541-754-3010   ✓
Biography Biography as shared by the user.     ✓
Company Company the user is working at.     ✓
Address Contact address of the user.     ✓
Phone Main phone number of the user.     ✓
Alternate email Additional email of the user.     ✓
Location Location of the user in a short form. For example, this can show the user's town and country.     ✓
Availability Availability as set by the user.     ✓
Facebook Facebook account of the user.     ✓
Hire Date Human-readable date when the user has been hired.     ✓
Home Phone Home phone number of the user.     ✓
Home Address Home address of the user.     ✓
Twitter Twitter account of the user.     ✓
LinkedIn LinkedIn account of the user.     ✓