Setting up abuse reporting

When abuse reporting is enabled, people can use a link on content to report the content as abusive.

Fastpath: Admin Console > Spaces > Settings > Abuse Settings

When abuse reporting is enabled, people can use a link on content to report the content as abusive. When someone clicks the link, the content is sent to the moderator's queue so that it can be evaluated; while the content is waiting to be approved, it is displayed.

Abuse reporting is a system-wide, global setting: if it's enabled, it is available for every piece of public or private content on which abuse can be reported.

To set the threshold after which the offending content should be hidden until the moderator can review it, use the Automatically hide content after setting. For example, if you set this value to five, and then five users flag the same piece of content for abuse, the content is removed from view pending moderation. By default, all content types (such as discussions, blogs, and documents) are handled in the same way when abuse is reported.

CAUTION:
Cloud instances do not have the Full Access role. Therefore, you should assign more than one person to the Global Moderator role.

Note that the application does not send email notifications to moderators for abuse reports. To keep up with abuse reports, moderators and administrators should check their moderation queue. For more information on moderating content in the queue, see Reviewing content moderation requests.

For the charts of abuse rules for content types and comments to content see Abuse for Contained Content Types and Abuse for comments on content.

Abuse for Contained Content Types

Here you find the chart of abuse rules for contained content types.

The following table shows the types of content that can be configured for abuse reporting, who moderates abuse reports and the order in which Jive notifies the abuse reports moderators. When abuse reporting is enabled in a place, the application sends a moderation notification to the first valid moderator it finds. Click on an image to enlarge it.

For example, if you set up a moderator for abuse in an open social group, Jive first looks for a Global Moderator. If there is none assigned, it then looks for a Full Access moderator. For more information on moderator roles, see Moderator roles.

Table 1. Chart of abuse rules for comments on content
  Polls Documents Discussions Blog posts Videos Ideas Status updates
Root container 1. Global moderator → 2. Full access Cont type not available 1. Global moderator → 2. Full access Cont type not available 1. Global moderator → 2. Full access
Open and member social groups 1. Global moderator → 2. Full access Cont type not available
Private and secret social groups 1. Full access Cont type not available
Spaces and sub-spaces 1. Space moderator → 2. Global moderator → 3. Full access Cont type not available
Projects 1. Space moderator → 2. Global moderator → 3. Full access 1. Global moderator → 2. Full access
Your personal content
  • If visibility is All, then 1. Global moderator → 2. Full access
  • Otherwise, 1. Full access
 1. Global moderator → 2. Full access
  • If visibility is All, then 1. Global moderator → 2. Full access
  • Otherwise, 1. Full access
 Cont type not available

Announcement content type is not available.

Abuse for comments on content

Here you can find the chart of abuse rules for comments on content.

The following table shows comments to the content types that can be configured for abuse reporting, who moderates abuse reports and the order in which Jive notifies the abuse reports moderators. When abuse reporting is enabled in a place, the application sends a moderation notification to the first valid moderator it finds. Click on an image to enlarge it.

For example, if you set up a moderator for abuse in an open social group, Jive first looks for a Global Moderator. If there is none assigned, it then looks for a Full Access moderator. For more information on moderator roles, see Moderator roles.

Table 2. Chart of abuse rules for comments on content
  Poll comments Document comments Discussion replies Blog comments Video comments Idea comments Status comments
Root container 1. Global moderator → 2. Full access
Open and member social groups 1. Global moderator → 2. Full access
Private and secret social groups 1. Full access
Spaces and sub-spaces 1. Space moderator → 2. Global moderator → 3. Full access Cont type not available
Projects 1. Space moderator → 2. Global moderator → 3. Full access 1. Global moderator → 2. Full access
Your personal content
  • If visibility is All, then 1. Global moderator → 2. Full access
  • Otherwise, 1. Full access
 1. Global moderator → 2. Full access
  • If visibility is All, then 1. Global moderator → 2. Full access
  • Otherwise, 1. Full access
 Cont type not available