Troubleshooting email

Use these techniques to troubleshoot email issues.

If you don't see your particular issue listed here, you may want to check out FAQ: Configuring and Troubleshooting Email Integration on Worx. Note that you must be a registered user to view this document.

Appended email content being included

You may notice that Jive includes content appended to your email, such as confidentiality notices or signatures. You can set Jive to ignore this content by adding five hyphens or underscores ("-----" or "_____") to the beginning of the appended content template in your email application. Jive excludes anything following five hyphens or underscores.

Email digests

By default, email digests are sent at 9:00 AM PST on Thursdays. Users can select in their Preferences to receive emails daily, semi-weekly, weekly, or never; the default is weekly. Users receive the digest email at the configured time in their timezone. If a user has not explicitly set a timezone in their Preferences, the application server's timezone is used.

Users are not getting stream notifications via email

In this case, check the following:

Have users correctly configured their email notifications? For more information, see Choosing between email and stream notifications in the User Guide.