Configuring manual password reset

Manual passwords resets by community administrators can be either enabled or disabled in your community.

Fastpath: Admin Console: System > Settings > Password Control

For more information about the manual password reset feature, see Manual password reset.

Note: This feature does not affect the ability of the users to reset the passwords themselves. For more information on configuring the password options for users, see Configuring password update settings.

To enable or disable manual password resets by community administrators:

  1. Go to System > Settings > Password Control.
  2. Under Password Reset, select Enabled or Disabled to turn the feature on or off.
  3. Click Save.

With the feature enabled, community administrators will be able to reset passwords for users but not update them. For more information, see Manual password reset.