About Support Center

For an internal community, the Support Center saves time for all employees, those seeking answers and those providing them.
You could use the Support Center to collect answers that were previously scattered throughout your community, and pull them into one place. Employee service departments such as IT, HR, and Facilities, would find this feature useful for reducing the time spent answering common employee questions. The following list suggests content an employee support center might need:
  • Onboarding guides and employee handbooks
  • Benefits booklets
  • IT troubleshooting topics
  • Mobile phone access for your community
  • Maintenance requests
  • How to access a printer
Note: To enable the Support Center, you need to file a case with Support. For more information, see Getting started with the new Jive Support Portal on Worx.