Assigning Support Center permissions

You can assign Manage Support Center permission to the users who need to design and maintain the Support Center.

Fastpath:

Admin Console > Permissions > System Administrators
Advanced Admin Console > Permissions > System Administration

If it makes sense for your organization, you can give certain people the responsibility of managing the Support Center. If you want only certain users to manage the Support Center, create a user override or a user group and assign them the Manage Support Center permission. Note that the System Administrator and users assigned the Full Access permission also have management rights.

To assign permission to a user or user group:

Go to the configuration page:
- Admin Console > Permissions > System Administrators
- Advanced Admin Console > Permissions > System Administration
Assign the Manage Support Center permission to either a user group or a user.
- Assign this permission to a user by setting a user override. For more information, see Creating user overrides.
- Assign this permission to a user group by creating a group and setting this permission. For more information, see Setting up administrative permissions for user groups.

After assigning this permission, any user with this permission can design the Support Center. For more information about designing the Support Center, see Designing Support Center.