Creating user groups

You add user groups by creating and naming a group, then adding user accounts for each of the group's members. You should also add one or more user accounts as administrators for the group.

Fastpath:
  • Admin Console > Permissions > User Groups, then click Create New User Group
  • Advanced Admin Console > People > Management > Create User Group

You can assign role badges to groups. Role badges provide visual cues in the user interface that help people quickly identify community users and their responsibilities. For more information see Adding and removing users to user groups.

To create a user group:

  1. Go to the configuration page:
    • Admin Console > Permissions > User Groups, then click Create New User Group
    • Advanced Admin Console > People > Management > Create User Group
  2. Under General Settings, in User Group Name, enter a user group name.
    The name should be meaningful and convey the group purpose, for example, HR_bloggers or Support_specialists.
  3. In Description (optional), enter the description of the user group.
    You should add the information about this group purpose and who is included in it.
  4. If the group can be used as part of the News audience, select the Visible to News Admins check box.
  5. If you want to use role badges, do the following:
    1. Under Role Badge, select Enabled.
    2. In Badge Image, browse and upload a 16 by 16 pixel image to be used as the role badge.
    3. Select the role for the users in this user group from the following roles:
    • Administrator
    • Champion
    • Employee
    • Expert
    • Moderator
    • Support
  6. Click Create Group.
  7. Use the Add Members links to add user accounts of the members of the new user group. For more information see Adding and removing users to user groups.
  8. Use the Add Admins links to add user accounts for users who have permission to administer the account. If you use the badge roles, they are not applied to the administrators. For more information see Adding and removing users to user groups.
  9. Try defining user groups before launching the community. For example, you can group users according to employee job function or department. User and Group permissions can be assigned on a space or sub-space basis.
    Note: If your user account and user group information is stored externally (such as in LDAP or Active Directory), new user groups you create will be managed in the Admin Console and stored in the local application database instead.
    Tip: You can create user groups for testing, then add user accounts to the groups later.