Troubleshooting the Microsoft Teams add-on

Teams Status tile does not update user's status

This may be caused by several reasons.

Status is blank

If a user's status in the list is blank, the user's Microsoft Teams username is likely not set in their profile. Check the user's profile settings and verify that the Microsoft Teams username is specified in the designated profile field correctly.

Status is Unknown

If a user's status is Unknown, the user may not be configured properly in Microsoft Teams. Check the user's account in Microsoft Teams.

Too long update interval

The data in the tile is updated on schedule. Check Tile Settings > Data Settings > Status refresh interval (s) to make sure the update interval is not too long. The default interval is 15 sec.

The Chat button is not displayed

If the Chat button is not shown, the user's Microsoft Teams username is likely not set. Check the user's profile settings and verify that the Microsoft Teams username is specified in the designated profile field correctly.

@jive is not available in Microsoft Teams

For the Jive search to work:

1. Your company administrators must install the Jive App for Microsoft Teams in Microsoft Teams. For more information, see Setting up the Microsoft Teams Add-on.
2. You must add the app to your list, as described in On the Microsoft Teams side.