Auto-updating client binaries

You can set client binaries to be automatically installed on your server from the Cloud. Alternatively, you can choose to update client binaries manually.

Fastpath: System > Settings > Extended APIs

By default, Jive for Office auto-updates the client software on your server. This ensures that when a new client version becomes available, it becomes available to your users and they get prompted to download it. Note that users can always choose not to install the update: it isn't automatically installed.

You can see a log showing when Jive checks for a new version or downloads one at System > Settings > Extended APIs, on the Auto-update Logs tab. You will also receive an email alerting you when an auto-update completes.

If you don't want the binaries to be automatically updated on your server, you can choose manual updating. When manual updates are enabled, Jive alerts you by email when new client binaries are available. Thus you can decide when and whether to make them available on your server for users to download.

Note:

If you use SSO or reverse proxying in your environment, you must exclude the following URL from authentication to enable auto-updates: 

SERVER_URL/artifact/download/office.msi

If you use a proxy server to access the Internet, you may encounter some issues with auto-update. For more information, see Connecting through proxy server in the Cloud Community Manager Help.

To set up auto-updates:

  1. In the Admin Console, go to System > Settings > Extended APIs, and then open the Desktop Applications tab.
  2. In Auto-update Mode, select the update mode:
    • Automatic enables auto-updates.
    • Manual enables notifications about available updates.
    • Off disables updates and notifications.
  3. Click Update to save the settings.

With auto-updates enabled, when new client updates come through, the plugin automatically updates, and you always have the latest version of the client software.