You can convert an Outlook email thread into a discussion in your Jive community.
Converting an Outlook email thread to a Jive discussion
allows you to post the discussion with the initial email subject line as the
discussion title, and convert the body of each email into discussion replies. The
discussion is posted in Jive on behalf of
the originator of the email thread, using the following syntax: "Posted on behalf of
originator by discussion converter via
Jive for Outlook." The discussion originator is also be shown as the author in Jive.
To convert an email thread to a discussion:
-
In Outlook, select an email you want to convert to a Jive
discussion.
Your discussion will include the email you select plus all the levels above
it.
-
Right-click and select Convert to discussion on Jive, or
click in the Jive toolbar.
A new email window opens. This email window controls the way your
discussion will be posted.
-
In Post By, select the account you use to connect to the
community.
This setting determines the "posted by" value displayed when you post the
discussion. The author of the originating email will be displayed as the author.
If you belong to more than one community, make sure that the correct username is
selected.
-
In Post To, choose where the discussion should be
posted.
You can limit the visibility of your discussion by selecting only specific
people, or you can select any space or group, or the entire community. Note that
the place where you post the discussion determines who can see and respond to
it.
-
If you want the discussion to be added as a question, select the
Mark this discussion as a question check box.
-
If you want participants in the email thread who are not community members to
receive an email notification that the thread has been converted to a
discussion, select the Notify external participants check
box.
-
Add a comment to the discussion by typing it in the message box of the email.