Using Jive Connector for Hangouts

Jive Connector for Hangouts enables you to make phone calls and video chats with community users directly from Jive.

If your community manager has enabled Jive Connector for Hangouts in your community and you meet the Requirements for Hangouts, you can launch it from the following locations within Jive:

• Using the Jive Connector for Hangouts icon on the hover card of a user. The user is automatically added as a participant. You can also directly initiate a call or a video chat with the user using the Hangouts phone and Hangouts video chat icons on the hover card.
• Using the Start Hangouts option from the Action drop-down within any place, user profile, group, or content. The followers of the place, group, or content are automatically added as participants in the conversation. Additionally, in the case of content, the participants also include users who performed any activity in it. For example, users who liked or added comments on the content or who took any action on the content from the Action list.
• From the Create and Apps menus. Here you are required to add participants manually.

Follow these instructions to start using the Hangouts connector:

1. Make sure you have an email address and a phone number configured in your user profile. If you don't have these details configured, other users won't be able to contact you through Hangouts connector. The email address is required for the chat, and the phone number is required for calling. Click Edit Profile under your name or avatar and provide these details.
2. Launch Hangouts connector from any location as specified above. If this is the first time you are using Google Hangouts, you may be prompted to install the Google Hangouts browser plugin. Jive Connector for Hangouts starts automatically as soon as the plugin is installed.
3. Click Start a Hangout. You may be prompted to sign into your Google account.