Non-content search

@Mentions

When you start to @mention someone or something, Jive searched similarly to the Spotlight search. The search algorithm takes what you've typed in so far and adds a wildcard (*) to it. This means that no stemming is done with this search.

The main difference from the Spotlight search is that @mentioning only searches the title of content or place and username, name, and email of a user.

For more information, see Search overview in the User Guide.

User search

You can search for users both from the user interface and from the Admin Console.

When searching for users, the system uses the phrases and searches for them in each of the profile fields that user performing the search has access to (according to the user settings).

Synonyms for user names

You can define common synonyms for user names and terms that are relevant for your particular system. For example, "docs" and "documentation" may be equal when searching, or "Robert", "Rob", and "Bob". For more information, see Configuring search synonyms for content items.

Field format is not recognized

Jive does not understand the format of particular fields. For example, each of the following is a valid representations of a US phone number, however, no search string can return each case:

• (503) 555-1212
• 503-555-1212
• 503.555.1212
• +15035551212

If the user profile comes from an external system, then the format may be consistent. If not, then the best practice is to encourage users to create consistent phone numbers.

Searching for deactivated users from UI

Only community managers can search for deactivated users from the Advanced Search when setting Deactivated Users to Show and from the user search in the Admin Console. Regular users cannot see and use this option when searching.

Places search

When searching for places, such as spaces, groups, or projects, the system searches the title, the description, and the tags.