Deleting and deactivating user accounts

You can deactivate or delete a user account when you want to remove the person's presence from the community.

Fastpath:

Admin Console > People > Search Users
Advanced Admin Console > People > Management > User Search

Deactivating a user account removes their access but keeps their content in the system. When you deactivate someone's account, Jive replaces their former avatar with a blank avatar; the word "Deactivated" appears on their profile. The person is no longer be able to log in or receive notifications, but their content remains viewable in the application.

Deleting a person's user account deactivates their access and also deletes the community content they've contributed. This is a permanent action that, depending on the user's amount of activity, can have an impact on content throughout the community. If you're not sure whether you want to delete the account, consider banning or deactivating the user instead.

CAUTION:

Deleting someone's account is permanent. This action deletes everything about the user's presence in the system. This includes in some cases content that was created by other people (such as replies to the deleted user's posts). We recommend that you read the warnings on the Delete User page!

Note that tiles created by users in places belong to the places and not to the user. Consequently, when the account of the creator is deleted, all tiles and content added by using tiles are not deleted; they remain available in places.

Note: An administrator can ban someone from being able to access to the community. For more information, see Configuring banning.

To delete or deactivate a user account:

Go to the configuration page:
Fastpath:
- Admin Console > People > Search Users
- Advanced Admin Console > People > Management > User Search
Find the user account you want to delete in the list and click on the user name.
This opens the user properties page.
To deactivate the user account, click Deactivate User.
The user account is deactivated and the user is not able to access the community. The content that is associated with the account remains.
To delete the user account, click Delete.
The user account and all associated data are deleted. This may take some time to finish, depending on how much content is associated with the account.