Synchronizing with user authentication systems

You can set up the application to synchronize data between its database and your external user identity system, such as LDAP or Active Directory. This feature helps you ensure that the local application database contains only data related to users who are in your external user identity provider.

Fastpath: Admin Console: People > Settings > Directory Server Settings > User Synchronization
Typically the application is configured to synchronize a user profile to LDAP each time the user logs in to the community. Additionally, you can also run the synchronization nightly to catch up with any changes during the day. However, you may want to sync users manually when:
  • You have added a number of new users in LDAP who have never logged into the community
  • You want to mass-disable community users from LDAP.

For more information about synching user accounts, see Setting up LDAP and Active Directory.