Checking on-site problems

If you suspect a problem with your site, Jive Cloud Admin provides several tools for locating the problem.

You can always contact Support for any known or suspected problems with your site. However, you can also use Jive Cloud Admin to gather information about the problem using the following tools. You can contact Support by email support@jivesoftware.com.

1. Check Recent Activity for your site to see if the problem is associated with a recent change to your production environment. For more information, see Tracking recent activity.
2. Gather the logs for your installation. For more information, see Managing logs.