Uploading custom maintenance page

Uploading a custom maintenance page allows you to display a fully branded maintenance page instead of the standard Jive message during times when your site is temporarily in maintenance mode.

Fastpath: Jive Cloud Admin > Maintenance Mode

The default maintenance page can be located at <communityURL>/___sbsstatic___/maintenance.html. You can download the HTML page and use this page as a basis for your customizations. For example, your maintenance page can be branded to match your site look and feel by changing the logo and fonts.

For uploading, you need a ZIP file that contains a custom HTML page with linked images and JavaScript files. The custom maintenance page is uploaded to the jiveHome/www/___sbsstatic___ directory.

To upload a custom maintenance page:

  1. Create a ZIP file containing the main HTML page named maintenance.html as well as any linked images and JavaScript files in the correct directory structure.
    Attention: You need to zip only individual files. Do not zip the parent folder.
  2. Log into Jive Cloud Admin.
  3. If you have more than one site, select the installation you want to update from the Choose an Installation menu.
  4. Click Maintenance Mode.
  5. Under Upload Custom Maintenance Page, click Select Files and browse to your ZIP file.
    Your files are queued for upload immediately.
  6. Use Recent Activity to verify that your upload succeeds.
    For more information, see Tracking recent activity.

After you upload the custom page and enable the maintenance mode, you see your custom page rather than the generic Jive-generated maintenance page.