Managing logs

Downloading and analyzing your server logs can help you troubleshoot common site problems.

Fastpath: Jive Cloud Admin > Downloads
Log gathering provides a comprehensive view of your site. The Gather Logs functionality allows you to download the following information about your site:
  • Application logs: These are the primary logs used for troubleshooting.
  • Cache server logs.

A set of logs is created for each node in your installation. Installations that use two nodes would generate two sets of logs.

To get the logs:

  1. Log into Jive Cloud Admin.
  2. If you have more than one site, select the installation you want to update from the Choose an Installation menu.
  3. Click Downloads.
  4. Click Gather Logs next to the instance you want to get logs from.
  5. Specify how many days or lines of logs you want to collect.
    Larger log downloads take longer and may interfere with site performance, so you may want to choose a quiet time on your site if you're doing a major log download.
  6. Click Submit.
    You can check Recent Activity to track the progress of your request. For more information, see Tracking recent activity.