You can download snapshots of your site's database if you want to work with the database directly.
Fastpath:
You may want to download a snapshot of your Jive database to perform custom analytics or for
another purpose. You can only download these snapshots if this feature is enabled for your installation and snapshots already exist.
To download a database snapshot:
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Log into Jive Cloud Admin.
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If you have more than one site, select the installation you want to update from
the Choose an Installation menu.
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Click Downloads.
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If you don't see any databases in the list of downloads, contact Support to have this feature enabled for your production
database.
Each installation must have database downloads enabled separately.
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Click Download next to the snapshot you want to
download. Your browser will prompt you to download or save it.